I don't think so. I'm living it all the time in my work. The difference between the web and the society is HIERARCHY.
A simple problem on a commercial product (or enterprise) needs : - ~ 100 incident tickets to the incident service (lots of time waste) - an answer to be found. - say 'PROBLEM IS FIXED WHEN DOING THIS', which takes 90% of the total time of reaction.
PS even if Sean is happy now, and his boss too, let's keep realistic
we were able to give quick feedback here because the solution was simple.
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