Just one tip: Why not use a wiki-Engine to creaate/maintain a faq, like e.g. www.squirrelmail.net does? I recommend phpwiki (http://phpwiki.sourceforge.net/) This way users can maintain the faq and it is most up to date!
Greetings Ulf
On November 5, 2002 05:43 am, Ulf Dambacher wrote:
Just one tip: Why not use a wiki-Engine to creaate/maintain a faq, like e.g. www.squirrelmail.net does? I recommend phpwiki (http://phpwiki.sourceforge.net/) This way users can maintain the faq and it is most up to date!
I love Wikis, but I hate use maintained FAQs. They don't have the uniform feel, and unity that a maintainer gives them. I really don't think Wikis are right for FAQs.
On Tue, Nov 05, 2002 at 11:43:39AM +0100, Ulf Dambacher wrote:
Just one tip: Why not use a wiki-Engine to creaate/maintain a faq, like e.g. www.squirrelmail.net does? I recommend phpwiki (http://phpwiki.sourceforge.net/) This way users can maintain the faq and it is most up to date!
The #1 problem of the FAQ in the FAQ-O-Matic was its maintenance, which has also been caused by users adding entries that either needed quite some attention or didn't make sense at all. I don't see how a Wiki would substantially change this. Thus it's probably really best to have the FAQ in CVS for everyone who's *serious* about properly maintaining it to be able to maintain it. (but given the earth-shaking previous amount of contributions, I guess that it might happen that the FAQ gets outdated again)
Oh, and BTW, when I thought about doing a non-static "support area", I had also had a hard look at Wiki based systems, but went for the FOM instead... :)
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Andreas Mohr -
Dimitrie O. Paun -
Ulf Dambacher