Users posting to wine-bugs

[Luke Bratch]

Hi

You may remember me as the person that does the mailing list moderation.

Every day there are always several users posting directly to wine-bugs, as they are hitting reply to emails generated by Bugzilla instead of posting in Bugzilla itself.

I added a message in the text that Bugzilla generates to make it clearer to not reply to the email a few months ago, which at the time seemed to improve things but as of late the number of emails has been going up again.

Is anybody opposed to me setting up an auto-responder so that any mail going to [e-mail] gets auto responded to with a message to post in Bugzilla instead?

I ask this in wine-devel as I'm not sure who is the actual administrator of the lists are.

Thanks

Luke Bratch

[Matt Perry]

On Sat, Nov 1, 2008 at 3:11 AM, Luke Bratch  wrote:
> Is anybody opposed to me setting up an auto-responder so that any mail going to [e-mail] gets auto responded to with a message to post in Bugzilla instead?

What about setting the reply-to header on the emails from bugzilla to
a more appropriate address?

Matt

[Austin English]

On Sat, Nov 1, 2008 at 12:13 PM, Matt Perry  wrote:
> On Sat, Nov 1, 2008 at 3:11 AM, Luke Bratch  wrote:
> > Is anybody opposed to me setting up an auto-responder so that any mail going to [e-mail] gets auto responded to with a message to post in Bugzilla instead?

+1
> What about setting the reply-to header on the emails from bugzilla to
> a more appropriate address?
>
> Matt

Such as?

[Matt Perry]

On Sat, Nov 1, 2008 at 10:31 AM, Austin English  wrote:
> On Sat, Nov 1, 2008 at 12:13 PM, Matt Perry  wrote:
> > What about setting the reply-to header on the emails from bugzilla to
> > a more appropriate address?
>
> Such as?

wine-devel seems like a good candidate. What is the nature of the
emails that people are sending back to wine-bugs when they are
responding? Does it look like they are trying to add comments for the
bug? If so, it might be useful to turn on the email interface to
bugzilla.  See http://www.bugzilla.org/docs/3.0/html/api/email_in.html
for documentation.

Matt

[Luke Bratch]

--- On Sat, 1/11/08, Matt Perry  wrote:
> wine-devel seems like a good candidate. What is the nature of the
> emails that people are sending back to wine-bugs when they are
> responding? Does it look like they are trying to add comments for the
> bug?

Yes it's people trying to add comments to bugs.

If so, it might be useful to turn on the email interface to
> bugzilla.  See http://www.bugzilla.org/docs/3.0/html/api/email_in.html
> for documentation.

This does look like a possible solution.  Does anybody have any
thoughts?  It may start to make some bugs look ugly depending on how it
handles the text it receives (bug comments containing entire email
quotes, etc.)

Luke

[Austin English]

On Sat, Nov 1, 2008 at 12:53 PM, Matt Perry  wrote:
> On Sat, Nov 1, 2008 at 10:31 AM, Austin English  wrote:
> > On Sat, Nov 1, 2008 at 12:13 PM, Matt Perry  wrote:
> > > What about setting the reply-to header on the emails from bugzilla to
> > > a more appropriate address?
> >
> > Such as?
>
> wine-devel seems like a good candidate. What is the nature of the
> emails that people are sending back to wine-bugs when they are
> responding? Does it look like they are trying to add comments for the
> bug? If so, it might be useful to turn on the email interface to
> bugzilla.  See http://www.bugzilla.org/docs/3.0/html/api/email_in.html
> for documentation.
>
> Matt

Yes, it's usually people responding to bugs/adding comments.
wine-devel is not an appropriate place to send such correspondence.

E-mail interface to bugzilla sounds promising, but would need more
investigation.

[Maarten Lankhorst]

Austin English schreef:
> On Sat, Nov 1, 2008 at 12:13 PM, Matt Perry  wrote:
> > On Sat, Nov 1, 2008 at 3:11 AM, Luke Bratch  wrote:
> > > Is anybody opposed to me setting up an auto-responder so that any mail going to [e-mail] gets auto responded to with a message to post in Bugzilla instead?
>
> +1
> > What about setting the reply-to header on the emails from bugzilla to
> > a more appropriate address?
> >
> > Matt
>
> Such as?

[e-mail] ? :)